NHTSA Complaint #11643571 — 2016 KIA SORENTO

Kia Case #[XXX] Dear NHTSA, I am filing a formal complaint against Kia America, Inc. regarding their failure to resolve a serious safety issue with my 2016 Kia Sorento. Kia confirmed my engine failure was covered under recall due to a known manufacturing defect, yet my vehicle has remained unrepaired at Allentown Kia for over four months, with no resolution from Kia corporate. Incident Details: On [XXX], while driving on [XXX] between Lehigh Valley and Philadelphia with my young son, my engine seized without warning, leaving us stranded in heavy traffic, creating a severe safety hazard. My car exhibited no warning lights or issues beforehand. This issue stems from a known defect affecting the connecting rod bearings, which can lead to engine seizure, stalling, or even fire—a defect Kia has already acknowledged under a class-action settlement. Kia’s Negligence & Ongoing Harm: Despite multiple efforts to seek resolution, Kia has failed to act: Over 15 calls to Kia customer service with no resolution. Multiple visits to Allentown Kia with no repair timeline. Multiple written complaints ignored by Kia corporate. Still paying my car loan for a vehicle I cannot use. No loaner vehicle or reimbursement for transportation costs. Severe emotional distress, especially for my wife, who struggles with anxiety and depression. Requested Action: I demand immediate action to hold Kia accountable: A definitive resolution—either a full repair or replacement of my vehicle. Immediate provision of a loaner vehicle or reimbursement for transportation costs. Financial compensation for ongoing loan payments on an unusable vehicle. Agency Action Request: I urge the NHTSA to: Investigate Kia’s mishandling of Recall Case #[XXX]. Hold Kia accountable for failing to prioritize consumer safety. Ensure Kia provides a resolution within a reasonable timeframe. Supporting Documentation: I have attached records of my communications with Kia corporate and the dealership, al INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5