NHTSA Complaint #11643487 — 2017 FORD FOCUS

The contact called on behalf of the owner of a 2017 Ford Focus. The contact stated that while driving approximately 65 MPH, the "Service Immediately" message was displayed, and the vehicle started losing motive power and stalled. The contact was unable to restart the vehicle and the vehicle was towed to a local dealer. The vehicle was diagnosed, and it was determined that the oil pump had failed and caused damage to the engine. The dealer related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The dealer informed the contact that the engine and oil pump needed to be replaced; however, the parts to complete the repair were not yet available. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 53,000.