NHTSA Complaint #11643205 — 2023 FISKER OCEAN

I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I value the safety of not only myself but also those around me, and this situation and others we constantly hear about make me question the process of the recall. Every week, a number of vehicles are reported as undrivable post-OTA updates, with statistics indicating that approximately 2%-5% of owners experience this issue. Owner surveys suggest that comprehensive updates, which should resolve these issues, have been successfully completed in under 30% of vehicles which were attempted. Additionally, the alarming figures shared indicate that only around 10% of the fleet has been updated in over five weeks, despite submitting over 800 Vehicle Identification Numbers (VINs) and my VIN is not one of them. This inefficiency raises serious questions about the reliability of the process. Other safety issues include random indoor reading lights lite up randomly during driving (specially during night) really a concern and they don't turn off. The ADAS feature very premature suddenly disengages features, the scariest of all it resistive braking. I was almost met with an accident. Furthermore, the fact that there are only approximately 20 service personnel available nationwide, with a mere five traveling to assist customers whose cars are rendered undrivable, is simply unacceptable. This lack of support exacerbates an already troubling situation. I urge you to address these issues promptly and transparently. I hope to see improvements regarding the ADAS system and entire process of the OTA safety recalls. Thank you for your attention to this critical matter.