NHTSA Complaint #11643032 — 2023 FISKER OCEAN

Inability to have Recall Work Completed and Fees Being Charged for Recall Work I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Multiple attempts of this safety recall have been scheduled over the past several weeks for my vehicle, but the update has yet to be completed. As an owner who values safety and reliability, I am increasingly concerned about the unresolved safety issues that were supposed to be addressed with this software update. To date, I have been disappointed to learn that each week brings reports from fellow vehicle owners indicating that their cars have become undrivable following these updates, with a concerning failure rate of approximately 2% to 5%. I have purchased a new battery and battery tender to address my vehicle from "bricking" from these OTA updates after reading many 12V have failed during the process. This is unacceptable for any customer who relies on their vehicle for daily transportation. Additionally, the lengthy 48-hour windows during which our cars become unusable only exacerbate the frustration and inconvenience faced by owners. The expectation of partial updates, followed by yet another potential 48-hour downtime, is not a practical solution. Furthermore, the feedback from owner surveys suggests that complete updates, which should ideally resolve these issues, have only succeeded in under 30% of attempted vehicles. This raises serious questions about the efficacy of the OTA update process and its implementation. As such, I and many others have turned to hiring a mobile technician to manually load the software updates. I have had to also do the same for the water pump recall. I should not have to pay $1700 in travel expenses and $250 more to have the software updated. Also, the $170 reimbursement rate being paid by American Leasing for water pump replacement is below the market rate. The market rate is $250-$260.