NHTSA Complaint #11642939 — 2023 FISKER OCEAN

I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process is a disaster! The first update attempt was incomplete with only 1/3 of the update installing. This caused issues and all subsequent OTA attempts failed, causing me not to be able to drive it for days and weeks at a time for fear of my safety and that of others. Ultimately, this resulted in me paying for a tech to fly to TN to finish the update in person, and complete the water pump recall. Since I was left in a state of uncertainty regarding the functionality of my vehicle I became forced to pay roughly $1,000 out of pocket for a mandatory free recall. I have yet to be reimburse for any of this cost, and frankly this should not have happened if the OTA process worked AND there were more techs available in the US to help people. I supposedly now have all of the updates for the car and the water pump replaced and this was all supposed to be free. This is on top of the NEW 12V battery I had to buy (another near $300) in order to allow updates to be installed because of the unsafe update process. Lastly, I am deeply concerned about the limited number of service personnel available in the U.S., with only around 20 individuals servicing the entire country and merely 5 traveling nationwide to assist customers with undriveable vehicles. This scarcity is unacceptable and leads to extended wait times for necessary repairs and updates. I urge you to address these pressing issues with the OTA update process promptly. I believe that a more efficient system should be considered. Thank you for taking the time to consider my concerns.