NHTSA Complaint #11642823 — 2023 HONDA CR-V

The contact owns a 2023 Honda CR-V. The contact received a notification of NHTSA Campaign Number: 24V744000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at approximately 25 MPH, the steering wheel abruptly became difficult to steer in either the left or right direction. The vehicle crashed into a tree where it came to a stop. The brake system failure warning light illuminated. The contact stated that the airbags failed to deploy. The vehicle was not deemed a total loss. The vehicle was towed to the contact's home address. The contact's wife sought medical attention for chest, back, and neck pain. A police report was not filed. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,000.