NHTSA Complaint #11642613 — 2017 CHEVROLET SILVERADO 1500

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while in a drive-through, he noticed a smoky odor. The contact stated that he looked through the rearview mirror and noticed that smoke was coming from the rear window of the vehicle. The contact exited the vehicle and inspected the rear window. The contact noticed an inch-long fire at the bottom of the rear window. The contact was able to blow the fire away. The contact stated that upon entering the vehicle, the rear window shattered. No warning lights were illuminated. A fire report was not filed. A police report was not filed. There was no injury sustained. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the dealer for the vehicle inspection. The vehicle was taken to the dealer, where the vehicle inspection was performed, and the diagnostic report was sent to the manufacturer for claim purposes. The contact was not provided with the diagnosis information. The manufacturer later informed the contact that the claim was denied after reviewing the facts of the case's capital investigation. The manufacturer referred the contact to the insurance company for assistance. The contact stated that he was afraid of driving the vehicle. The vehicle was not repaired. The failure mileage was approximately 53,500.