NHTSA Complaint #11642398 — 2023 FISKER OCEAN

Urgent Safety Recall Complaint – Lack of Updates & Service Access Dear NHTSA, I am writing to express my serious concerns about the ongoing safety recall process for my vehicle, including NHTSA Recall Campaign Numbers 24V865000 and 24V623000. There are currently six active recalls, and I have not received the 2.2 OTA update to address braking system failures, persistent ADAS warnings, and the missing pedestrian alert noise, all of which pose significant safety risks. I have experienced brake slippage and loss of function, especially over rough terrain, which remains unaddressed. ADAS warnings continue to be distracting and dangerous, and the required pedestrian alert sounds are missing. Despite attempted updates, many vehicles, including mine, are still affected. Owners report that 2-5% of vehicles become undrivable post-update, requiring up to 48 hours to install, with some needing another 48 hours for partial fixes. Only 10% of the fleet has been updated successfully after weeks of attempts, and under 30% of updates have fully resolved issues. Adding to the frustration, there are only about 20 service personnel nationwide, with very few traveling to assist affected owners. This leaves many of us without timely support and forced to pay out of pocket for alternative transportation. This process is deeply flawed, and I urge NHTSA to investigate the recall system’s failures, update delays, and lack of adequate service access. These critical safety concerns demand immediate attention. Thank you for addressing this urgent matter. Sincerely,