NHTSA Complaint #11642198 — 2021 JEEP GRAND CHEROKEE

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the sunroof glass fractured without impact. The contact stated that the sound was like a gun shot. In addition, the contact stated that the glass pieces entered the interior of the vehicle. The contact stated that a piece of the fractured glass was lodged in her right eye. The contact stated that the failure occurred while on vacation and traveling out of state. The vehicle was taken to the dealer; however, the contact was informed that the repair was not covered under warranty. The vehicle was being repaired. The manufacturer was made aware of the failure and agreed to assist with a nominal part of the cost of the repair. The failure mileage was approximately 63,500.