NHTSA Complaint #11642137 — 2017 HYUNDAI SONATA

The contact owned a 2017 Hyundai Sonata. The contact stated while on travel, the contact stopped at a local gas station. The contact stated while the vehicle was parked and unoccupied, the contact was informed by the store attendant that the vehicle was on fire. The contact noticed the fire came from under the hood compartment and the vehicle was engulfed with flames. The contact stated an off-duty police officer and the store owner attempted to extinguish the fire with fire extinguishers, however, they were unsuccessful. The fire department was called, arrived on the scene, and extinguished the fire but the vehicle was already consumed by the fire. The vehicle and all properties in the vehicle were destroyed in the fire. The vehicle was towed to a local tow yard. The vehicle was condemned to total loss by the insurance company. A police report was filed. In addition, the contact stated that 75 miles before the fire occurrence, the vehicle was started, and the contact noticed white smoke exiting from under the hood compartment. The contact interpreted it to be frost from the start of the engine being cold. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000