NHTSA Complaint #11641870 — 2016 VOLKSWAGEN TIGUAN

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at unknown speeds, the entertainment, cruise control, and TPMS turned on and off without application. The horn was inoperable. The seat belt, air bag, and tire warning lights were illuminated. A tree fell on the vehicle, and the sunroof was leaking. The contact stated that there was an abnormal amount of fuel outside of the vehicle. The contact and her dog were exposed to fuel, and medical attention was provided. The vehicle was taken to an independent mechanic, but no assistance was provided. The vehicle was taken to the local dealer, where it was diagnosed that the spring clock needed to be replaced. The vehicle was not repaired. The vehicle was towed to another dealer, Royal Volkswagen, 3010 Columbiana Rd B, Vestavia Hills, AL 35216, where it was diagnosed that the water pump and fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 55,000.