NHTSA Complaint #11641701 — 2023 NISSAN ROGUE

Component/System Malfunction: I own a 2023 Nissan Rogue and have experienced excessive engine vibrations since the beginning. Despite multiple service visits, the issue persisted, ultimately leading to a complete engine failure at 64,000 miles. Safety Concerns: The vibrations and power reduction warnings compromised safety. My car eventually broke down in Vail, CO, leaving me stranded in freezing weather for four hours while waiting for assistance. Dealer/Service Center Findings: At my first service visit, the dealership diagnosed a transmission mount issue and claimed to have fixed it, but the problem remained. The check engine light appeared twice, along with an “Engine Power Reduced” warning. The dealership found no immediate issues. At 64,000 miles, my car broke down, and the check engine light reappeared. The dealership initially couldn’t find the problem but later performed a compression test and quoted a $10,000 repair estimate. Manufacturer/Inspection History: I reported the issue multiple times before my warranty expired, but Nissan failed to take corrective action. Now, just 4,000 miles past the warranty, I am being asked to cover the full cost, despite having records proving I reported the issue earlier. Warning Signs Before Failure: •Heavy engine vibrations at startup and idle. •Two check engine light incidents. •“Engine Power Reduced” warning message. •Complete breakdown at 64,000 miles, leaving me stranded in cold weather for four hours. Conclusion: This defect was present from the start, yet Nissan failed to address it. I request an investigation, as this may be a widespread issue affecting other Nissan Rogue owners.