NHTSA Complaint #11641469 — 2018 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11641469
Vehicle	2018 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	January 17, 2025
Date Filed	February 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

Torque converter failed at 60k miles. Engine failure at 110k miles while driving causing risk of serious injury due to being stranded in the road. Transmission failure at 127k miles causing risk of serious injury or death due to failing while driving. Driver was unable to accelerate vehicle in automatic (rpms would increase to unsafe levels but no speed was gained). Driver able to switch to Sporty mode and manually switch between gears enough to safely exit the highway. This particular model of the Explorer has been a mess and a headache from day one! Attempted to request a buyback from Ford, which was denied. Ford did provide partial assistance with the replacement of the engine, but refuse to provide any assistance with the transmission failure.

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