NHTSA Complaint #11641408 β€” 2014 SUBARU FORESTER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11641408
Vehicle 2014 SUBARU FORESTER
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State UT

Consumer Description

About a year ago the passenger airbag warning light came on. Took it to the dealer who stated the passenger seat occupant detection sensor was malfunctioning. I was also told this meant the passenger airbags would not deploy in an accident. The dealer stated the replacement part was on back order and they could not get it. It has been 11 months and they have not gotten the part. Additionally this part has been recalled on the 2015-2018 models with heated seats due to the heated seats causing the malfunction. I have the 2014 model with the exact same heated seats and sensor and it was not included in the recall. For 11 months I have not been able to use the passenger seat for fear anyone in the passenger seat could be seriously hurt or killed due to the airbags not deploying. I have contacted the dealer and Subaru of America multiple time and was basically told it’s my problem and to keep waiting for the replacement part, which I will then have to pay approximately $1100 for the repair.

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