NHTSA Complaint #11641359 — 2021 VOLKSWAGEN ID.4

Manufacturer Recall Number919A NHTSA Recall Number24V344 Recall StatusRecall Incomplete I had received Recall notification from VW, following which i had given my vehicle to the service center "Leith Volkswagen of Cary" at "2300 Autopark Blvd, Cary, NC 27511" on [XXX]. The recall repair has not been completed since then and the vehicle is still with the service center. From the last update from the service rep is that they tried to update the software and it has been failing. Apparently VW manufacturer support team has been notified and the suggested procedures from them were also unsuccessful. At this time its been 5 weeks and no sight on when they would be able to fix the issue. I have been given an loaner vehicle which is similar with less features, but i cannot have my daughter use the vehicle due to age restriction. I want to raise the concern here to see if there can be any solution to have VW to get my vehicle serviced or replace with similar vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)