NHTSA Complaint #11641328 — 2023 HONDA ACCORD HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11641328
Vehicle 2023 HONDA ACCORD HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

came to stop sign. As I turned the corner, engine died in the intersection, all warning lights and dashboard warnings came on. I was dead in the intersection. I had to put car into park, turn the car off, turn car back on and then I could start the car and move out of the intersection to the side of the road. All warning lights and dashboard warnings were on. I have pic of warnings from last event (of 4). able to drive car, everything was normal except brake warnings was on the whole trip (30 min) but brakes worked fine. Parked car for 2 hours and when I came out, all warnings were NOT displayed. This has happened at about the following dates and mileage on the car BETWEEN events. Car purchased new 2/25/2023. First event was about 7/16/2023 at about 2994 miles. Second event was about 2/20/2024 at about 4978 miles since first event (7972 total miles). Third event was about 6/20/2024 at about 3885 miles since 2nd event (11857 total miles). Fourth event was on 11/9/2024 at exactly 3970 miles since 3rd event (15827 total miles. Each time, I have taken it into a dealer. They did a software update after 3rd event and after 4th event, replaced ICM module (ignition control module). Honda factory person worked with dealership after 3rd and 4th event. To date, we do not have any evidence that replacing the ICM has fixed the problem but also no evidence it has not fixed the problem as the events seem to happen every 3,000 to 4,000 miles. I have lots of documentation I have sent to Honda and have a case number with them (13997837). I have asked Honda to replace the car. They started the process but just this week in a call, they said they were ending that process for now. Not sure if I was able to ADD copies of my dealership invoices, my own correspondence with Honda. If they are not on this document, call me and I will send them to you or email them to you.

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