NHTSA Complaint #11640873 — 2015 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11640873
Vehicle	2015 KIA SORENTO
Component	ENGINE
Date of Incident	January 1, 2025
Date Filed	February 5, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

Kia had a class action lawsuit for rod bearing failure. The settlement appears to require a KSDS (knock sensor) software update. This was a 'Product improvement campaign', which would extend the warranty to 15yr 150k miles. Kia mailed the letter to a previous address, failing to notify the owner. This should have been a recall. Engine has seized, warranty claim denied. Estimated repair over $9,000. Kia failed to notify owner of the defect, only sending one letter, to a bad address. Kia is dodging it's responsibility, the warranty claim is denied. This reeks. Looking up on their website for recall information, it says 0 incomplete campaigns for vin number.

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