NHTSA Complaint #11640674 — 2023 TESLA MODEL Y
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11640674 |
| Vehicle | 2023 TESLA MODEL Y |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
My car is equipped with autopilot feature which I am unable to use due to safety score system designed by Tesla which is used for calculating insurance premiums. This safety score system doesn’t count the miles driven on autopilot and only counts the miles driven without autopilot to decide safety score which impacts insurance premium. This policy forces consumers to drive car without autopilot to increase number of miles driven to compensate for any mistakes made during driving without autopilot. This not only compromises safety of the vehicle and passengers but also deprives me to use features of my car that I paid for. Since autopilot is a supervised driving and requires driver active engagement the miles driven using autopilot should also be counted to decide safety score. Dealership are unable to help with any issues related to safety score system and there is no customer support available to address customer concerns.
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