NHTSA Complaint #11640590 — 2021 CHEVROLET SUBURBAN

BACK OVER PREVENTION issue reported to NHTSA

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Complaint Details

ODI Number	11640590
Vehicle	2021 CHEVROLET SUBURBAN
Component	BACK OVER PREVENTION
Date of Incident	February 2, 2025
Date Filed	February 4, 2025
Mileage	88,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The contact owns a 2021 Chevrolet Suburban. The contact stated that while operating the vehicle, the infotainment center malfunctioned and displayed a black screen. The contact stated that the backup camera was inoperable. The contact stated that due to the failure, the vehicle was unable to receive over-the-air updates from the manufacturer that were safety-related. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 88,000.

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