NHTSA Complaint #11640363 — 2023 CADILLAC ESCALADE ESV

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11640363
Vehicle	2023 CADILLAC ESCALADE ESV
Component	ENGINE
Date of Incident	April 15, 2023
Date Filed	February 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

When the car reached approximatly 10,000 miles we had two cylinders drop causing the engine to fail and leave us stranded. We contacted Cadilac and they insisted there was no issue with the vehicle, we asked for them to buy the vehicle back or take it back and they insisted that there was no issue with the vehicle. We soon learned that there have been over a dozen other vehicles that have been brought into the same dealership with the same issue. They repaired the vehicle and said it was safe, but my wife still doesn't feel safe driving the vehicle for fear of it breaking down on long trips. I feel GM should take the vehicle back, but they won't do anything to help make the customer feel safe.

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