NHTSA Complaint #11640099 — 2021 JEEP GRAND CHEROKEE L

STEERING issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11640099
Vehicle 2021 JEEP GRAND CHEROKEE L
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

December 2021 about 2 months after purchasing, traction control, power steering light would intermittently turn on as well as the radio screen would flash black. All of these were separate problems and were not ways necessarily present when another light was on but they did occasionally all happen at the same time. Periodically, not every time when the light came there was the inability to turn the wheel. The length of time the light of inability to turn the wheel would vary sometimes the light would go away after turning the vehicle off and turning it back on while other times it was days. By the time a shop is able to get it in to be looked at the lights were off and not able to be recreated. It was at the dealership for a while and was told I could bring it home. I had concerns the and voiced them that although the light isn’t on now, what if it does turn on and I can’t turn the steering wheel while driving? It couldn’t be fixed if they didn’t know what was causing it. Eventually an ‘update’ was done and supposed to have fixed the problem. The radio still flashes a black screen periodically, the lights didn’t come on as frequent and the inability to turn the wheel went away. Until recently December 2024 intermittent lights that come on but do not stay on, check engine light, electric power steering, front collision (off) and traction control. These lights have come on intermittently but do not stay on. I have had times where I was unable to turn the wheel, luckily not on the road, the vehicle has lost traction while driving in the snow over the winter and has occasionally felt like the vehicle was ‘chugging’ down the road. Now the symptoms are not present every time a light turns on sometimes it runs fine. The length of time the lights stay on vary and again by the time I can get an appt the lights are off and the lights do not always come on at the same time as another. So the issue occurring with hardly any miles and no again with about 50k mils.

Related Complaints for the 2021 JEEP GRAND CHEROKEE L

Other STEERING Complaints

#11711195 I experienced electrical issues that resulted in loss of steering and difficulty turning my 2021 Jeep Cherokee Laredo...
#11705112 Started the vehicle and while pulling down the driveway the power steering suddenly went completely out. Warning ligh...
#11691462 There is a module that needs some sort of update I have power but my steering completely went out. All the lights in ...
#11661515 May 16,2025 my power steering light came on. I checked the fluid, and when I turned it back on it was gone. The next ...
#11652230 Upon startup, power steering service needed, no AEB, no lane departure warning available. Power steering does not work.

Recent Complaints for the 2021 JEEP GRAND CHEROKEE L

#11711195 ELECTRICAL SYSTEM I experienced electrical issues that resulted in loss of steering and difficulty turning my 2021 Jeep Cherokee Laredo...
#11711195 LANE DEPARTURE: BLIND SPOT DETECTION I experienced electrical issues that resulted in loss of steering and difficulty turning my 2021 Jeep Cherokee Laredo...
#11710583 SEAT BELTS The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while attempting to latch the front driver’s s...
#11710231 UNKNOWN OR OTHER Backing out of the driveway after an evening of heavy rain, water started to leak from several places. Passengers si...
#11700225 ELECTRICAL SYSTEM Started driving home and heard the vehicle making clinking noises. Then the service 4wd light came on. It slips in sh...
Check any vehicle history by VIN - Free vehicle history report