NHTSA Complaint #11640031 — 2012 HYUNDAI SONATA

We received a recall letter for 198 and 251. We called and made the appointment for September 9, 2024. We took the car at Five Star Hyundai of Macon. 3010 Riverside DR. Macon, GA 31210. Phone: (478) 309-8308. We called in October to check on our vehicle status, so they are still working on it. We called back again because they didn't communicate well with customers and told us the car was ready. We went to the dealership to pick the car and when we got in the car to leave, without doing anything, the brake light came on and didn't move. We were never able to go because of this. The mechanic came and took the car and said let me check. He took the car for a short ride and said we need it to keep it. Then, they called tell us that the car needed a brake module and that would cost us 6700 dollars. I said that is unacceptable because the car worked fine when we took it to you for a free recall. They reduced the price to 3000 dollars and our car is still with them. We want our car fixed and running but this is not the way it should have to be. Our car is still in Macon at 5- star Hyundai. Few more days and we will 5 months without car. They never provide another vehicle. This has put us on a hardship because my husband goes to work early, then comeback and pick me up and take me to work then, he has to picked me up too. We have called the corporate office and have received a case number. The only communication that exists is between the corporate offices of Hyundai and us. The dealer will not return calls or texts. We haven't got any updates recently. They only thing we got told on Christmas time it was we must bring a check or a card to be able to pay. We have been paying insurance on that vehicle for what? If we haven't be able to drive. We are frustrated. We live about 95 miles away from the dealership and we can't check on our vehicle that easy. You don't know how much we regret this and how we really going to know if they are doing a good job or not.