NHTSA Complaint #11640021 — 2017 BMW X3

This doesn’t feel like the appropriate place for my concern; however, a representative from your Recalls Helpdesk directed me here, so I am filling out this form. My issue is not with a specific incident that happened with my vehicle. It’s with a recall that I was supposed to receive word of in August 2024. I never did receive word of that recall, but found it online when I needed to sell a car my fiancé inherited. I have tried extensively to get in touch with BMW for an update on this recall, as your website and all of the information I could glean from their website says they do not currently have a fix. This is getting to be really frustrating month after month as I need to sell the car my fiancé inherited and we are just having to wait while it depreciates month after month in our garage, not driving it because we don’t know if it’s safe to drive and even if it is, no one will buy a car that has a recall on it. Especially a recall that doesn’t have a fix, hasn’t had a fix for nearly 6 months, and doesn’t appear to be getting a fix that’s in anyway reasonable or available to owners of this car. BMW has been giving us the runaround and I’m starting to get really frustrated because they don’t appear to care that owners of this very expensive vehicle that’s otherwise in impeccable condition and nearly new have no recourse for months on in and no transportation in the meantime. I am reaching out, hoping that someone on your team can help me or at least point me in the right direction. Thanks so much for any guidance or expertise you can offer in advance.