NHTSA Complaint #11639954 — 2017 HYUNDAI SANTA FE

I am [XXX] old and live in Denver, Colorado. In August of 2021, I bought a Hyundai as a graduation gift for myself. This has easily been the worst mistake I have ever made, a decision that haunts me every second of every day. With the car chip shortage and the pandemic, car prices were at an all-time high, so it took longer than expected to find my dream car. I eventually focused on finding a car online rather than in person. My car was delivered from Vroom with the check engine light on. I had a three month warranty with Hyundai. I took the car to Schomp Hyundai, located at 100 Havana St for a diagnostic test. They said nothing was showing up, so they reset it. A month later, the check engine light came back on, so I returned, and the same thing happened. This occurred a third time before my warranty ended. There have been a total of 3 recalls on my car. In the summer of 2023, I received a letter about the "Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/module" recall. I made an appointment and was able to get it serviced almost three months later receiving a warning that "an engine compartment fire while parked or driving can increase the risk of injury" should have been taken more seriously. Until this was fixed, I did not drive my car and instead spent hundreds on Ubers, Lyfts, and public transportation, all while paying my monthly nearly $400 car note and insurance payments. The check engine light was still on, and I thought it was related to the fuse (recall). After the fuse was replaced, I learned that the check engine light was due to a leak, not the recall. Now I am being told that it is an engine issue and Hyundai Consumer Affairs (Tasha) made it seem like this would be part of the Goodwill program, they are not sure if they can fix it because I don't have warranty on the engine after they told me to take the car in and promised to fix it for me to find out I do have a warranty on the engine. & car break ins INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN