NHTSA Complaint #11639847 — 2018 FORD F-150

(A known defective Product/Part ) My name is [XXX] , and I am a retired military veteran and former police officer. I proudly served my country and community, including a deployment to Africa from 2021–2022. Unfortunately, during my service, I developed a chronic medical condition that ultimately led to my inability to continue working as a police officer and a soldier. Due to my physical limitations, I was honorably released from law enforcement, a career I deeply valued.   In 2019, I purchased a 2018 Ford F-150 XLT 5.0 Crew Cab with 14,000 miles on the odometer which has always been a goal of mine. In an effort protect my investment, I purchased an extended warranty, which I believed would cover me until I reached 100,000 miles. The truck currently has 77,000 miles, and I recently experienced a serious mechanical issue.   While returning home from dropping my son off at college, my truck began harshly shifting, hesitating between gears, and jerking forward. The wrench light appeared, and I experienced a significant decrease in power. I immediately took it to Landers Ford in Covington, TN, where I was informed that the CDF drum is malfunctioning—a known issue with this type of transmission. The estimated repair cost is $9,335.14, but I was informed that my extended warranty had expired in 2024. I have meticulously taken care of my truck since I purchased it. I have only recently started driving it on a regular basis. As a [XXX] living on a fixed income, I simply do not have the means to cover this cost. This appears to be a known issue with several models of the Ford F-150. Some of the sites that reference this issue are: [XXX] [XXX] [XXX] I am seeking assistance to get this resolved and corrected INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)