NHTSA Complaint #11639832 — 2021 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11639832
Vehicle	2021 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	January 25, 2025
Date Filed	January 31, 2025
Mileage	99,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving 75 MPH on I-15 and accelerating, the transmission seized, and the vehicle skidded to the side of the roadway. The contact stated that the engine was running but the vehicle failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer, where codes were retrieved for the power transfer unit (PTU); but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 99,000.

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