NHTSA Complaint #11639795 — 2023 MAZDA MX-5

My vehicle has only 8700 miles. At around 2500 miles first gear refused to engage, and I had to start the car in second for a week. That week I scheduled for service but the problem was not reproducible, since then it has been intermittent by never prolonged like that full week. This is and was a safety risk because I have been stuck on a hill, stop signs, and green traffic lights etc. Because it was not reproducible, the claim was dismissed. At around 4000 miles and on, third gear became very inconsistent in shift action. Typically it won't allow me to shift into third at all, other times it will grind, or requires excessive force to engage gear. This happens both in motion and at a stop. In traffic, the sudden loss in speed and rpm from being unable to shift into third poses a risk, especially getting onto on ramps. The dealer still cannot reproduce the issue, and in fact I have a 2 minute long video of the fault - pending their response to the video. Mazda corporate claims this is not a known or common issue. No warning lights pick up this fault. I have since continued to come to a resolution, and will return to the dealership.