NHTSA Complaint #11639784 — 2017 GMC SIERRA 1500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11639784
Vehicle 2017 GMC SIERRA 1500
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

Diving my 2017 GMC SIERRA 1500 down the road and all of a sudden it had a big bang in motor,luckily only going 35 miles an hour. Had a slight tick in engine which I had gotten after most recent service visit, and had scheduled to take back to dealer. When I had checked it with a scanner, it only showed a P0700/P0711 code which was for transmission, otherwise no other lights or codes until that day when check engine light came on. Immediately stopped driving and pulled in parking lot and had car towed to dealer that day, [XXX]. They had called me back on [XXX], and said that they had to go further into engine for diagnosis, for extra charges. They called back next day and said that there was a camshaft failure that led to bent rod and metal in engine. Only fix was to replace engine. I then went and talked to them about cost and cause of failure, which is what I previously have stated. I then put in a call to GMC CUSTOMER CARE about the issue, and what they could do to help with issue, because no engine should fail with that few miles on it. Stated also that I had bought vehicle used with factory warranty still on it , and had all service since done at a GMC DEALERSHIP, and that they had all my records. And also, that the previous owner more than likely had all service done at a GMC dealership since it was all under warranty at the time. My service request with them is number [XXX]. My basis is on TSB Bulletin No: 20-NA-142 and Bulletin No: 15-06-01-002M . Which shows that GMC Corporation was aware of issues. At moment I am awaiting response from GMC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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