NHTSA Complaint #11639679 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11639679
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	December 28, 2024
Date Filed	January 30, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

While on vacation the oil light came on (just had it in for maintenance, told them it was using oil but no sign of leak, they told me it was fine to go on vacation, that there was no problem) we put oil in but then engine light came on. It was Saturday night and warranty co. had no emergency phone number. Got to Hotel, Monday was towed to Repair Shop was told after they inspected the car that we had to replace the engine. Warranty Co. replaced the engine a MONTH later with a used engine. My car was not on the recall and should of been. KIA did not answer any calls or emails. Also I am still paying for it. I had a lo of problems with the warranty co, luckily I kept up with the maintenance on it, because if I did not they would never replaced the engine, but now I have to worry about it happening again. Also my car is in Arkansas and we live in Wisconsin.

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