NHTSA Complaint #11639673 — 2018 FORD F-150

My son brought his vehicle in for service because his coolant had been leaking and the fan was constantly running very loud. The guy in the service department told him that it was a recall. After four days, they finally diagnosed it as an excessive coolant leak. I spoke with the service manager, Josh Bass and he sent a quote for $995.61 and didn't even specify what work was going to be done to the truck on the quote. Josh verbally told me over the phone that the water pump needs to be replaced to fix the problem. The truck has less than 60,000 miles on it and should be on recall. The coolant leak could lead to major engine problems. This issue is very concerning and should be reported immediately!