NHTSA Complaint #11639669 — 2021 HONDA PILOT

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11639669
Vehicle	2021 HONDA PILOT
Component	SEATS
Date of Incident	March 24, 2024
Date Filed	January 30, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SD

Consumer Description

Third row seat headrest on passenger side will not stay up, so actually does make the seat unusable. Numberous complaints have been posted on line as a manufacturing defect, and a service bulletin was issued. I do not think it has ever worked I purchased the car in March of 24 with only 27,000 miles still under Honda Warranty. Discovered the issue when trying to use the third row seat. Dealer said there are no parts to fix it. Another dealer said they can fix it $650.00. Should not be responsible for paying for this to be fixed. On line states there is a recall number Y7Y. Honda Customer Service can not find anything. I bought a Honda because it is a Honda.

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