NHTSA Complaint #11639448 — 2018 JEEP CHEROKEE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11639448
Vehicle	2018 JEEP CHEROKEE
Component	STRUCTURE:BODY
Date of Incident	January 30, 2021
Date Filed	January 29, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

In early 2021, the doorhandle on the driver's side of my car froze in minimal snow/freezing rain. The electronics in the doorhandle were corrupted, and broke. This cause a short in the system, making my car lock and unlock itself uncontrolled, thereby draining the battery. The car could not be jumpstarted for this reason because the battery was perpetually drained. It required being towed, and the remedy took several months. This is completely unreasonable, for a small freeze to totally "brick" an off-road vehicle because of a doorhandle issue.

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