NHTSA Complaint #11639109 — 2020 BMW X5

The contact owns a 2020 BMW X5. The contact stated that the vehicle failed to start. The message "System Overheating - Restarting Engine Possible After Cooling" was displayed. The contact called AAA, who attempted to start the vehicle and shift to neutral(N), but the vehicle failed to respond as needed. The vehicle was towed to the residence with a special tow truck. The vehicle was able to be jumpstarted by AAA the following day. The vehicle was then driven to the dealer, where it was parked and turned off. The contact stated that the failure recurred at the dealer. The dealer diagnosed the vehicle and determined that the starter had failed and needed to be replaced. The contact became aware of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling), which the contact linked to the failure; however, the dealer informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.