NHTSA Complaint #11639030 — 2014 BMW 328D

The contact owns a 2014 BMW 328D. The contact stated that upon taking the vehicle to the dealer to be repaired under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The contact stated that the dealer charged a fee for the replacement of the intake manifold. The contact declined to pay the fee and informed the dealer that the intake manifold needed to be replaced as necessary free of charge, per the recall instructions. The dealer declined to honor the recall and marked the recall as complete. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 180,000.