NHTSA Complaint #11638897 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact had received recall notice NHTSA Campaign Number: 24V031000 (Structure), however, the parts to complete the recall were unavailable. The contact stated that the manufacturer had failed or was unable to remedy this safety recall promptly. The contact made the manufacturer aware of the issue. The contact stated that 2 years before being mailed the recall notification, the trim on the driver's and passenger’s side A-pillars were detaching from the frame at the top of the trim. The failure mileage was approximately 65,000. VIN tool confirms parts are not available.