NHTSA Complaint #11638743 — 2017 FORD EXPLORER

Was driving my vehicle on the highway when it start chugging and died. Had to act Fast to get off the highway as there was no shoulder nor warning. I had the vehicle towed to my shop and they confirmed the engine was done. The water pump gave out while driving with no warning and took the engine out. It appears after doing some research Ford has 2 years of Explorers (2016 & 2017) that they did an internal water pump. So when the water pump goes out it dumps all the antifreeze into the oil pan. There are many complaints out online about this same exact thing and Ford will do nothing about it. I was stuck with a $12,500.00 bill for a vehicle that has 73,989 yes that is right not even 75K on the car. Ford is a joke and this definitely a safety concern as it just dies with no warning and takes the engine out. Something needs to be done before people get hurt as all these 2 years worth of Explorers will have this same issue. Whomever designed a waterpump on the inside of the engine should be investigated. I will upload the estimate as that is what I have on me. Be I do have the repair bill at home as we just got it back after 5 weeks