NHTSA Complaint #11638648 — 2021 JEEP COMPASS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11638648
Vehicle	2021 JEEP COMPASS
Component	POWER TRAIN
Date of Incident	January 25, 2023
Date Filed	January 26, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I have a 2021 Jeep Compass and have been experiencing transmission bucking ever since purchasing out my lease. It is a known issue to Chrysler but they refuse to issue a recall. I have gone to the dealer twice so far. Once, they did a software update for the transmission per a bulletin that Chrysler posted for hard shifting complaints. That did nothing to fix the problem and it only got worse. The second time I took it to the dealer, they said they found nothing wrong and did a "re-learn" on the transmission. Again, it didn't fix anything. Why can't they figure this out? I have 79,000 miles and it sounds and feels like this transmission won't last 100,000. The transmission bucking causes the vehicle to shake and jerk forward when accelerating and braking.

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