NHTSA Complaint #11638602 — 2022 KIA SORENTO

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11638602
Vehicle	2022 KIA SORENTO
Component	POWER TRAIN
Date of Incident	January 24, 2025
Date Filed	January 26, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

Vehicle jerks and goes into a neutral mode while driving. Vehicle shifter still shows it's in "Drive", but vehicle stops moving. Once I drift over to the shoulder of the road, I can shut the engine off and restart. Then it moves. Twice this has happened now. Once on December 13, 2024 and again on January 24, 2025. I reported this to my dealership, Gurley Leep Kia with the first incident and they said it was just a fluke. They did not pursue inspecting anything on the vehicle, knowing some 2022 Sorento's were involved in a transmission recall. In both incidents I was driving on an incline. My VIN currently doesn't have a recall on it, but should. This could result in a crash.

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