NHTSA Complaint #11703079 — 2022 KIA SORENTO

The contact owns a 2022 Kia Sorento. The contact stated that upon starting the vehicle, the vehicle failed to accelerate while depressing the accelerator pedal. There was no warning light illuminated. The contact restarted the vehicle; however, the failure persisted. The contact called a mobile mechanic to the residence, and the mechanic diagnosed the vehicle with a defect in the transmission. The mechanic informed the contact that there was a recall on the model vehicle related to the transmission. Upon investigation, the contact discovered NHTSA Campaign Number: 22V760000 (Power Train); which was linked to the failure. The contact called several dealers in the area and was informed that the vehicle was not included in the recall. The manufacturer was notified of the failure, and the contact was provided with the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 55,000.