NHTSA Complaint #11638368 — 2021 CHEVROLET TRAVERSE

ELECTRICAL SYSTEM issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11638368
Vehicle 2021 CHEVROLET TRAVERSE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

My car came up with an alert message when I started the vehicle, "Service Battery Charging System Vehicle May Stall". I assumed using my remote start had somehow drained my battery or that the cold weather (30 degrees) was affecting my battery. I began driving hoping the battery would charge once running. Another alert came up, "Battery Saver Active". The alerts repeated again. In less than 10 miles from where I first started, I made it to a Les Schwab where I asked them to check my battery. The guy ran out and said my battery had more juice not running. They told me to take it to service repair shop close by. I began driving to the nearest shop and my car jerked/stopped/died, the steering was locked up and I lost complete control of the vehicle but luckily I was not far out of the Les Schwab parking lot and was able to coast into another parking area. I had to have my car towed to the repair shop where they told me it would cost $1,600 to replace the alternator, I luckily have a Platinum Extended Warranty and it appears to be covered. I am so thankful that I was not on a highway at the time and that I took the alert seriously and responded immediately. My 14 year old was in the car with me and it really scared her that the car jerked and stopped. The amount of time I had from receiving the alert to a dead battery was very short. This should not happen and I'm so glad that I was driving versus an up and coming driver (turns 15 next week) that would not have known what to do. I've done my research and this issue has been mentioned in several chats regarding owners experiences for Traverses' around the 30,000 mile mark, my car is at 40,000 miles and was serviced at 30,000. I'm honestly not sure I can ever trust my vehicle after this experience. Others have said that they fixed the issue only to have it happen again.

Related Complaints for the 2021 CHEVROLET TRAVERSE

Other ELECTRICAL SYSTEM Complaints

#11691507 Received a "Service Battery Charging System" dash warning message driving down the highway. Made it home and changed...
#11690062 Radio went blank unable to access screen. Not sure reason. Upon start up couldn’t access any parts of radio. Couldn’t...
#11684656 MY ALTERNATOR WENT OUT AT 40K MILES IT WAS REPLACED AND NOW WENT OUT AGAIN AT 75K. I HAVE GONE THRU 7 BATTERIES SINC...
#11682997 The contact owns a 2021 Chevrolet Traverse. The contact stated that while driving at 20 MPH, the vehicle inadvertentl...
#11678708 On [XXX], Onstar did an Auto Unlock on my car. After the car was opened, the entire radio panel didn’t work. On June...

Recent Complaints for the 2021 CHEVROLET TRAVERSE

#11718942 POWER TRAIN I AM HAVING A LOT OF TRANSMISSION SHUDDER ESPECALLY WHEN ACCELERATING. NOTICED THAT CONSUMER REPORTS STATED IN THEIR ...
#11709906 POWER TRAIN I was driving 45 mph on a state route when all of a sudden my drive shaft bolt came completely out and split my drive...
#11709412 STEERING UNKNOWN Steering assist reduced has been issued to the vehicle. Upon inspection we are being told that the steering ...
#11707020 UNKNOWN OR OTHER Shift to park message comes on 50% of the time when shutting down the engine, Tapping the shift lever forward someti...
#11702197 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM The contact owns a 2021 Chevrolet Traverse. The contact stated that while starting the vehicle, the front exhaust pip...
Check any vehicle history by VIN - Free vehicle history report