NHTSA Complaint #11638028 — 2023 HONDA PILOT

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11638028
Vehicle 2023 HONDA PILOT
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I just had my Pilot serviced for the recall and during that service I had them check the windshield water solvent system since I ran out of washer fluid on Friday [XXX]. I was driving in heavy traffic on [XXX] in Michigan on my way home from work when I was trying to keep my windshield clear to see from all the salt spray from the truck in front of me when I ran out of fluid. I had to pull to the shoulder of the highway and put snow on my windshield to see again. I had the dealership (Honda of Grand Blanc) check to see if maybe I had a stuck float or something since I did not receive any warning of low fluid. After the tech at the dealer did a bunch of checking with Honda they found that my Pilot does not have this feature. This is also the top of the line Elite trim and it can not tell me when I am low on fluid.. This is a major safety issue. Here in Michigan in the winter all road commission and city Transportation departments use salt to help clear the snow and ice. How is it safe to drive in those conditions when I dont know if I am low on fluid. I have been driving since 1980 and every car or truck I have driven has had a low indicator warning somewhere on the dash. If my car has to have a rear back up camera, TPS etc. How can it not have low washer fluid notice. If you are wondering why I did not notice this before, I drive so many miles that at each oil change they fill it up. I did have them check it the last time it was in for oil in Nov. but they thought the float stuck. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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