NHTSA Complaint #11637927 — 2020 FORD EXPEDITION ELECTRICAL SYSTEM

Complaint Details

ODI Number	11637927
Vehicle	2020 FORD EXPEDITION
Component	ELECTRICAL SYSTEM
Date of Incident	January 22, 2025
Date Filed	January 23, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

The rear camera started to work intermittently, when taken to the dealer it was not on the recall list, when I believe it should have been. Dealer could not identify which of (4) possible cameras where in the vehicle by the VIN, stating he had to disassemble the car to visually identify which camera it was. Why wasn't this VIN included in the recall when Ford can't even identify which camera was in the vehicle when manufactured. Looking forward to your response.

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