NHTSA Complaint #11637761 — 2020 FORD MUSTANG

The contact owns a 2020 Ford Mustang. The contact stated while driving 55-60 MPH, the check engine warning light illuminated. The vehicle was taken to AutoZone, where the contact was informed that there was no coolant in the vehicle. The contact added coolant to the vehicle; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the head gasket had failed, causing coolant intrusion into the engine. The dealer determined that the entire long block and the head gasket needed to be replaced. Additionally, the dealer informed the contact that the long block and the head gasket needed to be aligned correctly. The vehicle was not repaired. The manufacturer was notified of the failure and offered to partially cover the cost of the repair. The failure mileage was approximately 53,500.