NHTSA Complaint #11637628 — 2013 HYUNDAI SONATA

Hyundai issued Extended Warranty directive TXX7 dealing with the "rubber coupling in the motor driven power steering assembly" The directive covered the replacement for 2011 to 2014 model year Sonata for 10 years from the date of delivery or first use or 100000 miles, whichever occurs first. Hyundai indicates in TXX7 that "wear of the coupling does not affect the ability to steer or control thee vehicle and is not a safety issue" I have a 2013 Sonata with less than 75000 miles but is clearly over 10 years since the "date of first use". The "thud" in the steering wheel began at about 70000 miles and seems to be progressively more pronounced. I have read that the wear can in fact be a safety issue. I have contacted Hyundai Customer care twice and in both cases they indicate that because I have owned the vehicle for more than 10 years, the warranty period has expired My contention is that - do they deem that the part fails because "time" or "usage (mileage drive or used). Simply because I have not driven the car over 100000 miles (25000 less) should not disqualify me from from TXX7.