NHTSA Complaint #11636742 — 2021 GMC YUKON

In July of 2024 while coming back from vacation pulling our boat our 2021 Yukon Denali with 6.2L motor started making noise while traveling on the interstate. I started to get over to the shoulder as the car lost power. I finally got it over to the shoulder as traffic was heavy and it was pouring down rain. As soon as I got it to the side of the road the check engine light came on and the engine died. It would not turn over or restart. After about 3 hours along side the very busy highway in bad weather GM finally sent a tow truck to take it to the dealer. After a week in a half it was finally diagnosed with spun rod bearings and main crankshaft bearings. The car had just over 21,000 miles and had been serviced per the manufactures recommendations. It took over 7 weeks for the car to be repaired where they replaced the engine with a remanufactured engine. We did not get a loaner car since it happened in KY and we live in IN. Our family had to find our own way home and a way to get our boat home also. We then had to find our own way back to get the vehicle once it was repaired. GM did reimburse us for a rental car at $44 a day only and they did not pay any taxes or fees only the rental rate. You cannot rent a similar sized vehicle for $44 dollars a day. We spent approx. $2K out of our own pocket for expenses related to this breakdown. The vehicle now has approx. 29,000 miles on it and we have not had any problems since we got it back