NHTSA Complaint #11636541 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The stated that upon starting the vehicle, the vehicle made an abnormally loud sound. The contact stated that the failure had increased significantly. The check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that there was a misfire in cylinder #2. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine was making an abnormally loud knocking sound due to coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The dealer referred the contact to the NHTSA Hotline for assistance. The manufacturer was notified of the failure. The failure mileage was approximately 126,000.