NHTSA Complaint #11636532 — 2019 BMW X3

The contact owns a 2019 BMW X3. The contact stated that upon starting the vehicle, the message "Emergency Call System Notification Failure" was displayed on the instrument cluster, causing the speedometer and the odometer to become inoperable. The service warning light was illuminated. Additionally, the contact stated that the navigation system was inoperable, and the vehicle function setting on the infotainment system also indicated that the Emergency Call System Notification had failed. The vehicle was taken to the dealer, where it was diagnosed that the TBC module and battery had failed due to water intrusion in the shark fin of the roof. The dealer determined that the TBC module and the TBC module battery needed to be replaced. Additionally, the dealer informed the contact that the shark fin needed to be resealed. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the vehicle was out of warranty. The failure mileage was approximately 62,000.