NHTSA Complaint #11636315 — 2014 HYUNDAI SONATA

I got a 2014 Hyundai Sonata in May of 2023. In the beginning of September 2024, I was driving down the road on a highway and a knocking sound began as well as grinding. The car then immediately lost all power which could’ve resulted in a serious accident like death or injury to me or others. I found out about the engine recall right after for the class action lawsuit for Hyundai. They told me I was good under the extended warranty. I was told that I needed to get the odometer branding fixed on the title before they would honor the recall. I did that and received the clean title in the beginning of November. The car was at a garage where they agreed that the car had premature worn engine bearings and had failed. The car went to a dealership in the beginning of November. Then I was told I needed more information like the clean title, bill of sale, and a statement. I provided all 3. After that I was told I needed to send receipts of my maintenance to the car. I also did that. I send every several documents. The dealership had told me my claim was denied due to “maintenance neglect” and “not enough maintenance documentation.” I then had the dealership reopen the claim and sent all of the prior maintenance records on the vehicle from the owner before me. I am told it is declined still for the same reason which makes no sense. I sent 35 documents to them. I was told today that they will not fix it and I was wished the best of luck. I did not have the car at the time of the recall and only had it for a year and a couple months. The car has been sitting for 4 months while I am paying insurance on it at the dealership to get the engine recall repaired.