NHTSA Complaint #11636074 — 2020 SUBARU ASCENT

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11636074
Vehicle 2020 SUBARU ASCENT
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

When vehicle was 3.5-4 years old, the LED "halo" around the headlight assembly went out. This part is a fixed part of the assembly and unrepairable and requires the owner to replace the entire headlight assembly. An LED headlight should not be going out after only 3.5-4 years. I have noticed this is a common complaint on online forums for the Subaru Ascent. Normally, this would just be a cosmetic nuisance, but in states, such as Virginia where I live, that have annual vehicle safety inspections, the vehicle fails inspection if any part of the headlight does not work, regardless of its effect on the functioning of the actual headlight lamp to produce light when activated. Further, this is a dealer only part and repair and I was quoted $1,300 for an issue that has no effect on the headlight to illuminate the road and is cosmetic only. Subaru needs to address this faulty assembly.

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