NHTSA Complaint #11635963 — 2019 FORD F-150

2019 F-150 with 3.5L GTDI engine. Cam phasers required to be replaced on truck with 52,000 miles on it. Repair bill of $4800. Ford issued Customer Satisfaction Program ("CSP") notices 21B10 and 21N03 for Ford F-150s manufactured between 2017-2020 equipped with the 3.5L GTDI engine manufactured in Dearborn, Michigan or Kansas. A copy is attached. Under these CSPs, Ford paid for up to 100% of the repair cost, plus 1-day rental vehicle, for owners with vehicles with up to 69,999 miles on them. Ford has refused to apply the CSP to my truck, despite it only having 52,000 miles, because they say the CSP did not apply to my VIN. However, my truck is the same make, model, engine type and manufacturing location as identified in the CSP, and I have the EXACT same engine issue as described in the CSP. I did not receive any letter or recall notice from Ford regarding this issue and they expect me to pay $4,800 to get my truck back from the dealership simply because the CSP "didn't attach to my VIN." It's not a coincidence that my truck has the EXACT same characteristics and engine problem as identified in the CSP. But while thousands of consumers with THE SAME TRUCK had this repair 100% covered by Ford, I have to pay $4,800.